FAQ


HOW DO I SEARCH FOR A PRODUCT?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web page and then refine what you are looking for by clicking on each section, spilt into product types. Alternatively, if you know exactly what you want, just type in the product or brand into our search facility [top right of the Website] and we will find you everything related to your specific search. Once you have found what you want, click 'add to cart, and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.


HOW DO I SIGN UP FOR THE SUGARFREE NEWSLETTER?

The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this will also give you a head start.


I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK.

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add hundreds of new items every week so you might just find something similar to the one you were looking for. Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections. Alternatively, you can type in the product or brand into our search facility [top right of the Website] and we will find you everything related to your specific search.


HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way.


HAS MY ORDER BEEN SHIPPED OUT YET?

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team at: eshopinfo@bluepoint.gr We will aim to resolve any issue with a faulty item as quickly as possible, but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.


I NEED TO CHANGE SOMETHING IN MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately (+2108973927). We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.


HAVE YOU RECEIVED MY RETURNED GOODS?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care team and we'll get back to you as soon as possible. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.


DO YOU HAVE A SHOP?

Bluepoint offers a large distribution of partners. Please check the STORES section on the top menu for further details.